Last Updated: January 2026
At KYC Global ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website kycglobal.biz and use our AI-powered applications.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you register for an account, such as:
- Name and email address (via Amazon Cognito authentication).
- Profile images uploaded to your account.
- Feedback, comments, and ratings submitted through our apps.
Usage Data & AI Interactions
When you interact with our AI agents (e.g., VoiceAgent, MediNotes), we process the data you input (text, scripts, notes) to generate the requested output. We also collect non-personal data regarding your interaction with the site, such as browser type, access times, and pages viewed, for analytics purposes.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our applications.
- Manage your account and authentication.
- Improve, personalize, and expand our website functionality.
- Analyze usage patterns to optimize AI performance.
- Communicate with you regarding updates or support.
3. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers (such as Amazon Web Services for hosting and ElevenLabs for voice synthesis) to operate our services.
- Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Data Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us using the information provided below.
6. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support1@kycglobal.biz